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Terms of Use


By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our website is accurate, complete, or current. This includes pricing and available information. We reserve the right to correct any errors or omissions, as well as change or update information at any time without prior notice.

Refund Policy

Oakbay will gladly exchange any product, unless on sale, for online credit only. Before sending your item back, please fill out the return form found in your order shipment confirmation within 2 days of receipt of your shipment. Packages sent without first contacting us will not be accepted. Items that are exchanged must be returned in perfect, new condition with all original labels and tags attached. Oakbay must receive the returned item within 7 days of return authorization. You will not be refunded the original cost of shipping, and you are responsible for the cost of the return shipping. We have the right to cancel your order at any given time. Sale items are not exchangeable and are not available for any refunds. Oakbay does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Oakbay.

Shipping and Delivery

Orders will be shipped within 2-5 business days after payment has cleared. Please allow up to 2 weeks for delivery. We ship worldwide. Packages are shipped via USPS First Class, USPS Priority Mail, or UPS Ground. Rates for UPS are calculated through UPS calculator. For International orders all custom fees, taxes, and duties are the sole responsibility of the customer.

Product Availability

Although availability may be indicated on the site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel order. If there is any reason discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on the site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Privacy

Oakbayfits.com respects our customers' account information as private and confidential information and will never share this with any outside affiliations or individuals. Your information is secured and encrypted with the secure socket layer software via paypal.

Contact

If you have any questions or suggestions regarding our privacy policy, or your wish to be removed from our mailing list or any other information, you may contact us at: info@oakbayfits.com